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Call Centers and the Global Division of Labor

Book

Call Centers and the Global Division of Labor

DOI link for Call Centers and the Global Division of Labor

Call Centers and the Global Division of Labor book

A Political Economy of Post-Industrial Employment and Union Organizing

Call Centers and the Global Division of Labor

DOI link for Call Centers and the Global Division of Labor

Call Centers and the Global Division of Labor book

A Political Economy of Post-Industrial Employment and Union Organizing
ByAndrew J.R. Stevens
Edition 1st Edition
First Published 2014
eBook Published 6 January 2014
Pub. Location New York
Imprint Routledge
DOI https://doi.org/10.4324/9780203075173
Pages 234
eBook ISBN 9780203075173
Subjects Development Studies, Economics, Finance, Business & Industry, Social Sciences
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Stevens, A.J.R. (2014). Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing (1st ed.). Routledge. https://doi.org/10.4324/9780203075173

ABSTRACT

Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies.

TABLE OF CONTENTS

chapter 1|23 pages

Introduction

chapter 2|19 pages

The Globalization of Knowledge Work

chapter 3|12 pages

The Political Economy of Off shoring

chapter 4|23 pages

The Global Division of Call Center Work

chapter 5|35 pages

India: Labor Organizing Off shore

chapter 6|33 pages

Centers of Steel

chapter 7|23 pages

Global Division of Knowledge Labor, Global Unionism

chapter 8|6 pages

Conclusion

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