ABSTRACT
BPM is not only about designing, developing and executing business processes, it also considers the interaction between these processes, managing, analyzing and optimizing them (Kohlbacher, 2010; Saraswat et al. 2014). Changing the approach to operational management of the company to a process oriented management approach involves defining the responsibilities for the conduct of the proceedings (Ahmad et al. 2007; Palmberg, 2010), minimize transfers, thereby reducing errors and time delays, maximize the grouping of activities and reduce the effort (Antonucci & Goeke, 2011; Paim et al. 2008).
