Toward a systemic crisis management strategy: learning from the best examples in the US, Canada and France

Pauchant, T.C., Mitroff, LI. and Lagadec, P., 1991. Toward a systemic crisis management strategy: learning from the best examples in the US, Canada and France. Industrial Crisis Quarterly, 5: 209-232

While managing industrial crises has become a pressing necessity, many managers have not yet developed a substantive effort in the area and/or still focus only on the reactive and technological sides of crisis management. Based on 350 confidential interviews conducted during the last five years in American, Canadian and French firms, we discuss in this article some of the most innovative efforts that managers who have embraced a systemic perspective have implemented in their organizations. We hope that these suggestions will assist managers in undertaking a more systemic crisis management strategy in their organizations in the future.