ABSTRACT
Advances in technology have historically led to changes in the workplace and in the practice of work. With the infusion of information technology at the office, such as e-mail, videoconferencing, and sophisticated groupware applications, there are time demands on information analysis and problem solving. Decision cycles are becoming compressed. Priorities and deadlines must be carefully balanced. Further, the knowledge age is unmistakably changing the manner of collaboration among workers. Employees need to become engaged in different ways, and work must be reorganized to construct a high-performance workplace (McCain, 2002).
