ABSTRACT
E-mail is probably the most common means of communication both within organizations and across organizations today. Each time an e-mail is sent or received either within an organization or received from outside — from another organization or individual — a business record of the communication detailed in the e-mail has been made. As e-mails constitute business records, we need to define how we can manage these business records in terms of retaining e-mails so as to comply with standards and legislation governing an organization’s documents and records.
