ABSTRACT
In this chapter, we’ll cover what IT Providers should expect from the business by conveying the importance of developing a shared understanding of the working relationship and expectations. We’ll review communications and operating norms.
It’s the Relationship That Matters To properly define expectations, one must first understand the relationship. Your expectations of values, commitment, and quality cause you to think of certain characteristics if considering a new family doctor, yet very different characteristics if considering a marriage! How one defines the relationship forms the foundation for all other expectations.
