ABSTRACT
Equally important are all levels and functions. Statistical design and control are again translated into everyone’s language. Much of the scientic work is done in the trenches, at the front line. It’s especially important to learn from the craspeople, whatever that cra is. Nurses, mechanics, reps in a call center, engineers, doctors, tree-cutters, electricians, actuaries: they
all know about how the thing works and something about how to make it work better. Organizations have been found to follow a rule of thumb of about 40% adopters, 50% neutral, and 10% against statistical improvement/ innovation. at’s more than enough support to manage competitive improvement and the 10% against are critical to challenging the work properly and making sure it is safe for the customers and the market.
