ABSTRACT

Connor was anxious to begin his wait time reduction initiative at the hospital and woke up extra early on the morning they were to begin. Connor tried to imagine how this rst day would go and couldn’t wait to meet the team that Dr. Price and Terry had assembled. He decided to dress casually for this rst day and wore dress slacks and a button-down shirt, but no tie. e team meeting was scheduled to begin at 8:00 am, but as usual, he arrived early. He walked into the conference room and immediately walked over to the performance metrics charts for a review.