ABSTRACT
The organizational structure of the larger plants can best be described by showing the organizational hierarchy in the delivery operation of both the New York and Chicago plants. Interviews with station managers in the two plants and elsewhere in the company made it apparent that there was considerable variation in the way supervisors at all levels worked with their subordinates. Some supervisors, for example, constantly sought the ideas and opinions of those working for them and encouraged suggestions concerning improvements in the job. The measures used in this study were obtained from research questionnaires and from company records. Questionnaires consisting of 125 items were completed by supervisors in the two plants in April, 1957. Each supervisor was asked to sign his questionnaire but was assured that his answers were completely confidential. Pearson product-moment correlation coefficients have been used throughout to determine the degree of relationships between variables.
