ABSTRACT
Phone lines and email message baskets in a clinic can become very busy with incoming contact from patients, other providers, businesses, salespeople, administrators, and many more people. Some calls or messages should go to a clinical staff member while others should be fielded by front office staff, and others must be handled by a provider. The outreach may be conducted via a follow-up phone call for a patient that had been in the Emergency Room. The outreach may be done as an in person visit by an Registered Nurses Care Coordinator to a patient recently admitted to a Hospital. Useful outreach can provide value to both patients and the clinic. At the same time, someone from the team must complete the outreach and must oversee the outreach. Outreach might be completed by each medical assistant assigned to a specific provider.
