ABSTRACT
Chapter 14, “How to Encourage Utilization” addresses common obstacles to the use of reports from evaluations and provides important details of strategies for overcoming those obstacles. Important principles such as a commitment to the evidence found in the evaluation, maintaining the attitude that the purpose of the evaluation is to improve the program, and remembering that relationships with stakeholders are essential all go a long way toward resolving difficulties. A sustained discussion of developing a learning culture leads into the final case study about an evaluator who “pays forward” the help she received from instructors in her own teaching. The final chapter of the book concludes with a look toward the future of program evaluation.
