ABSTRACT
The purpose of this chapter is to analyse the changes in FUB’s performance measurement system (PMS) using the analytical framework developed in Chapter 3. The discussion in this chapter revolves around addressing the three research questions of the research: (i) How did the PMS in a bank operating in Pakistan change over the last decade? (ii) What factors influenced the changes? and (iii) How did the bank respond to the factors driving change in the performance measurement system?
