ABSTRACT
On November 21, 2011, I got a call at home to say that Henry Ford Health System had won the Malcolm Baldrige National Quality Award. Winning such a noted prize was the proudest moment in my career, and it was made even better because it was my birthday. But it had been a difficult couple of weeks. My partner, Pam, had lost her mom the day before, after several long weeks taking care of her in our home. We had her family staying with us as well, and people were coming and going.
