ABSTRACT
Most debt recovery is a matter of organisation, persistence and good communication. Remember: going to court is always a last resort, and involves irrecoverable time and expense.
Here are the first stages on the road to debt recovery. To make things clearer, we have set this out in a flowchart on pp 8-9. ❍ invoice the customer
Make sure the invoice is consistent with your contract. It is helpful if the invoice re-states the contractual period for payment (such as 28 days) and, if applicable, reminds the customer that you can charge interest. Consider also putting on the invoice a note on what the customer should do if they are unable to pay immediately (such as letting you know at once).
