ABSTRACT
Changes can be initiated anywhere in the organisation, particularly at the ‘business end’, where staff are in direct contact with clients or customers. A term that can be applied to teams, families and ecosystems is complex systems. Other examples of complex systems are financial markets and the human body. Complicated problems may take a long time to understand fully, but they can be understood and therefore controlled. Think of the way staffs are managed in organisation. One of the principal reasons was that the staffs of the software design company were now working in a very different culture. Sometimes the same organisations that impose the controls then attempt to encourage the innovative behaviour which they have unintentionally suppressed. Control in organisations is expressed in structures and procedures designed to guide behaviour by limiting choice.
