ABSTRACT
Users’ experience and their opinions are getting important in the design process. This chapter focuses on user-centred design thinking in workplace design and management. The concept of user-centred design is originally developed in fields other than architecture, such as ergonomics, industrial design, and computer science. Recently, user involvement in workplace research/management is essential to satisfy users’ needs and requirements. The most successful strategy is the design that meets the needs and requirements of real people. User-centred design thinking in workplace design/management promises a model that satisfies employees and is capable of increasing productivity. This theory can be key to supporting users’ needs and contributing to meet their goals. This chapter aims to explain the terms of user-centred design (UCD), design thinking (DT), and user-centred design thinking (UCDT). In addition, this chapter will describe several UCDT processes. The last section discusses the contribution of UCDT to workplace research.
