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Book

The Conductive Organization

Book

The Conductive Organization

DOI link for The Conductive Organization

The Conductive Organization book

The Conductive Organization

DOI link for The Conductive Organization

The Conductive Organization book

ByHubert Saint-Onge, Charles Armstrong
Edition 1st Edition
First Published 2004
eBook Published 27 April 2004
Pub. Location London
Imprint Routledge
DOI https://doi.org/10.4324/9780080476681
Pages 249
eBook ISBN 9780080476681
Subjects Economics, Finance, Business & Industry
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Saint-Onge, H., & Armstrong, C. (2004). The Conductive Organization (1st ed.). Routledge. https://doi.org/10.4324/9780080476681

ABSTRACT

An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations—a culture that they argue is integral to a high-performance organization.

An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations—a culture that they argue is integral to a high-performance organization.

This book provides a blueprint for creating and leading organizations with strong knowledge-based cultures to achieve breakthrough performance. Using the idea of conductivity, the authors describe the successful organization of the future as one that increases the quality and flow of knowledge within the organization and within its network of suppliers, customers, and other collaborators. The narrative is based on the thoughts, experience, and models of Hubert Saint-Onge and Charles Armstrong, who have successfully led high-performance companies in the financial services sector and the engineering and manufacturing sector. Each chapter includes practical examples from their experience and from other successful leaders.

TABLE OF CONTENTS

chapter 1|22 pages

The Conductive Organization

chapter 2|12 pages

The Customer Imperative

chapter 3|18 pages

The Knowledge Capital Model

chapter 4|21 pages

Customer Calibration

chapter 5|22 pages

The Strategy-Making Perspective of the Conductive Organization

chapter 6|16 pages

Internal and External Branding: The Character of the Conductive Organization

chapter 7|23 pages

Culture: The Collective Mindsets of the Conductive Organization

chapter 8|17 pages

Structure: The Custodians of Conductivity

chapter 9|27 pages

Systems: Generating Capabilities

chapter 10|23 pages

A New Leadership Agenda for the Conductive Organization

chapter 11|23 pages

From Conductive to Highly Conductive—The Evolving Organization

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