chapter  7
8 Pages

Phase 5: Occupancy – post-occupancy evaluation

WithBill Bordass, Adrian Leaman

Editorial comment Post-occupancy performance evaluation tries to answer four broad questions: ‘How is this building working?’, ‘Is it intended?’, ‘How can it be improved?’ and ‘How can future buildings be improved?’ Answers to these vital questions can add value both to the buildings assessed, and to client, industry and management procedures for future building construction and renovation. In spite of the significant accumulation of knowledge based on user feedback studies and post-occupancy evaluation (POE), those who procure, design and construct buildings are still often reluctant to engage in or carry out POEs on a systematic basis.