User satisfaction surveys in Israel
Editorial comment Office buildings provide the physical context for organizational processes, such as professional activities of individuals and teams, information sharing, and formal and informal meetings. Places inside the building acquire meaning as individuals and groups utilize them and develop habits and a history around them. With time, these places become connecting channels between individual workers and their organizational unit (e.g. large conference rooms are where strategic business policies are discussed, small meeting rooms are where decisions are made, smoking zones are the places for social exchanges, etc.). This process, termed placemaking (Shibley and Schneekloth, 1996), produces meanings that integrate into the overall building knowledge that is carried by its users and sought through user satisfaction surveys. This chapter describes a post-occupancy evaluation (Phase 5, occupancy, feedback loop in the BPE framework) in a specific social and cultural context. The results show how user attitudes towards placemaking affect people’s perception and assessment of the built environment.