ABSTRACT
The last decade has seen an unparalleled increase in the use of information and communication technologies (ICT) within organizations. The expansion of computing, fuelled by ongoing technological developments in personal computing, networked communications and the explosion of the Internet, has radically altered the way organizations work. Hand in hand with the dramatic increases in the availability of the technology is the rapid diffusion of ICT to the majority of organizational members. Nearly all professional roles can no longer function without some form of interaction with ICT. The last decade has also seen a change in the application of ICT within organizations. The ability to manipulate critical management information has stimulated a progression from applying ICT to automate work, to applying it to enhance decision-making activities. This has the potential to alter the very nature of many work activities.
