Converting Business Measures to Monetary Values, 145
Traditionally, leadership impact studies stop with a tabulation of business impact, which is a Level 4 evaluation. In those situations, a leadership development program is considered successful if it produced improvements such as productivity increases, quality enhancements, absenteeism reductions, or customer satisfaction improvements. While these results are important, it is more insightful to convert the data to monetary value and show the total impact of the improvement. The monetary value is essential to compare the cost of the program to develop the ROI for the leadership scorecard. This is the ultimate level of evaluation. This chapter shows how leading organizations are moving beyond just tabulating business results and are adding another step of converting business measures to monetary value.