chapter  8
17 Pages

Calculating the Return on Investment,

The monetary values for program benefits, developed in Chapter 6, are combined with program cost data, developed in Chapter 7, to calculate the return on investment. This chapter explores approaches for developing the return on investment measure for the leadership scorecard, describing the various techniques, processes, and issues involved. Before presenting the formulas for calculating the ROI, a few basic issues are described. An adequate understanding of these issues is necessary to complete this major step in the ROI process. The uses and abuses of ROI are fully explored.