Identifying the Intangible Beneﬁts,
The intangible beneﬁts are the seventh type of measure to include in the leadership development scorecard. The other six measures were covered in previous chapters. Chapter 3 focused on measuring indicators, satisfaction and learning, Chapter 4 focused on measuring application and business impact, and Chapter 8 focused on the return on investment. Intangible measures are the beneﬁts (or detriments) linked directly to the leadership development program, which cannot or should not be converted to monetary values. These measures are often monitored after the leadership development program has been conducted and, although not converted to monetary values, they are still very important in the evaluation process. While the range of intangible measures is almost limitless, this chapter describes a few common measures, listed in Table 9-1, often linked with leadership development.