chapter  10
27 Pages

Communicating Results and Overcoming Resistance,

With data in hand, what next? Should the data be used to modify the program, change the process, show the contribution, justify new programs, gain additional support, or build goodwill? How should the data be presented? Who should present the data? Where should the data be communicated? These and other questions are examined in this chapter. Communicating results is as important as achieving them. Effective communication can also help in overcoming any resistance to the process that might be encountered. With the implementation of any new process or change there may be resistance. This chapter provides suggestions on how to overcome resistance to implementing a leadership scorecard.