The Information Technology–Organizational Design Relationship Information technology and new organizational forms
Throughout the 1980s there was a tremendous emphasis on business strategy. Many organizations developed sophisticated strategies with scant attention given to their ability and capability to deliver these strategies. Over the past few years a tremendous amount has been written about the organization of the 1990s, its characteristics and the key enabling role of information technology. While this presents us with a destination in general terms, little attention is given in how to get there. This chapter addresses this concern, beginning by reviewing six perspectives which best represent current thinking on new ways of organizing and outlines their characteristics. Having identified their key characteristics, three key issues which now dominate the management agenda are proposed. The vision: where do we want to be in terms of our organizational form? Gap analysis and planning: how do we get there? and Managing the migration: how do we manage this process of reaching our destination? Extending the traditional information systems/information technology strategic planning model, a framework is presented which addresses these concerns. This framework is structured around the triumvirate of vision, planning and delivery with considerable iteration between planning and delivery to ensure the required form is met.