ABSTRACT

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This book also gives Business Process Management practitioners a framework and a set of tools and techniques that provide a practical guide to successfully implementing Business Process Management projects and provides a holistic approach and the necessary details to deliver a Business Process Management project.

Business Process Management: Practical Guidelines to Successful Implementations delivers:

* a proven in-depth step-by-step framework for the Business Process Management practitioner.

* insights into how to embed Business Process Management within an organization to ensure a continuous business process involvement culture.

* practical tools, explanations and assistance in the successful implementation of a BPM project.

* more than 50 case studies to illustrate various steps and aspects of the framework.

* an overall view and understanding of Business Process Management and the move towards a process-centric organization.

part |2 pages

Part I Frequently asked questions

chapter 1|6 pages

How can we demystify business process management?

Brief history of business process management

chapter 2|3 pages

What is business process management?

chapter 5|5 pages

Who should be involved in BPM?

part |2 pages

Part II The framework

chapter 11|12 pages

Framework overview

chapter 12|7 pages

Guidelines on how to use the framework

Why a ‘one approach fits all’ philosophy does not work

chapter 13|14 pages

Organization strategy phase

chapter 14|20 pages

Process architecture phase

chapter 15|24 pages

Launch pad phase

chapter 16|19 pages

Understand phase

chapter 17|24 pages

Innovate phase

chapter 18|20 pages

People phase

chapter 19|17 pages

Develop phase

chapter 20|11 pages

Implement phase

chapter 21|14 pages

Realize value phase

chapter 22|16 pages

Sustainable performance phase

chapter 23|2 pages

Essentials introduction

chapter 24|20 pages

Project management

chapter 25|15 pages

People change management

chapter 26|15 pages

Leadership

part |2 pages

Part III BPM and the organization