ABSTRACT
‘At last!’ exclaimed our personnel officer. ‘A chapter on people – and about time, too, if I may say so. How this book expects anyone to manage operations effectively without being able to manage people, I cannot imagine. Motivation, communication, empowerment, involvement, training, performance appraisal – they're all central to a modern manager's job. It's going to be a struggle to fit all of those into a single chapter, I can tell you.’
