When Worker and Member Expectations Collide: The Dilemma of Establishing Group Norms in Conflictual Situations
The development of positive norms is crucial to a group's suc cess. Norms that encourage respect, openness, honesty, support, mutual aid, acceptance of difference, experimentation, and flexibil ity contribute mightily to group cohesion and to group and individ ual growth and development. (See, for example, Glassman and Kates, 1 990.) Yet the establishment of positive norms is increasing ly difficult today when the environment in which many groups exist is filled with behavioral expectations that are in opposition to the norms that have been valued traditionally in group work.