chapter  4
12 Pages

When Worker and Member Expectations Collide: The Dilemma of Establishing Group Norms in Conflictual Situations

The development of positive norms is crucial to a group's suc­ cess. Norms that encourage respect, openness, honesty, support, mutual aid, acceptance of difference, experimentation, and flexibil­ ity contribute mightily to group cohesion and to group and individ­ ual growth and development. (See, for example, Glassman and Kates, 1 990.) Yet the establishment of positive norms is increasing­ ly difficult today when the environment in which many groups exist is filled with behavioral expectations that are in opposition to the norms that have been valued traditionally in group work.