Managing Facilities for Human Capital Value
Human capital comprises the skills, knowledge and capabilities of the workforce of a ﬁ rm, as well as the organizational arrangements and networks of relationships that enable employees to be innovative and productive. The stock of productive knowledge and skills possessed by people is a form of capital that can be acquired and enhanced by various kinds of investments. An organization’s accommodation and decisions about facilities are an investment a company makes in its human capital and consequently in employee performance and competitive advantage (Holtham, 2003). The concept of human capital is an evocative and powerful way of approaching FM operations and decisions; it off ers an innovative approach to legitimatizing the primacy of the occupant or user perspective for setting FM priorities in terms of the value of its human capital to the organization (Vischer, 2011).