chapter  13
15 Pages

Risk, incidents, issues and crisis management

ByHeather Yaxley

This chapter provides insight into short-and long-term approaches to respond to negative influences on organisations.

CHECK POINT After reading this chapter, you should be able to:

• identify areas of risk and negative influence in relation to a variety of organisations and scenarios;

• develop competencies, plans, processes and procedures to anticipate and react to incidents, issues and crisis situations.