ABSTRACT
Complaints can be dispiriting and morale-sapping. They may undermine your self-esteem. Most doctors try their best in difficult circumstances, struggling with difficult diagnoses and management, sharing disappointing outcomes (death, disability, institutionalisation), being underresourced and understaffed, making judgements in good faith. Given all this, complaints can be hard to take and may provoke feelings of anger and injustice in the recipient.
