ABSTRACT

The focus group is widely used to as a tool for increasing the understanding of users and their requirements, and identifying potential solutions for these requirements. Its main value lies in the conveyance of less tangible information that cannot be obtained using more traditional methods. Eliciting user needs beyond the functional is crucial for

chapter 1|17 pages

Introduction

part |1 pages

PART I Organising and Conducting a Focus Group: The Logistics

part |2 pages

PART II Focus Groups in Human Factors/Ergonomics and Design Case Studies

chapter 3|12 pages

Focus Groups in Market Research

part |1 pages

PART III Focus Group Tools

chapter 12|53 pages

Focus Group Tools