chapter  3
Principles of performance management
ByJan Walburg
Pages 16

In a learning organisation, people acquire information and insights that enable them to develop their knowledge and skills. Knowledge and insights are obtained at work by reflecting on the results of our work, and identifying ways to improve these results. This chapter examines how a health care organisation can organise and arrange the work in ways that maximise the opportunities for learning and improvement. We present a model for outcome management that builds on ‘outcome thinking’ in health care.