ABSTRACT
Intranets are now emerging from a recent history where they were commonly regarded as a cheap and cheerful means of meeting an organisation’s information needs. The realisation now is that there is more to be gained from these enabling Internet technologies than merely reaping a quick return on investment (ROI) through savings on reprographic costs. Although intranets may initially appear to be inexpensive to implement, the ensuing operational and development issues become far more complex.
