chapter  11
Being an agent of change
ByVal Roche
Pages 18

This chapter assumes the role of developers as agents of transformative change through organizational learning. It is written primarily for developers new to the role as enablers of change who operate from a client-driven agenda in which the client is all university staff, not only academics, as well as the overall organization (Knight and Wilcox, 1998; Roche, 1999; Roche, 2001).