chapter  1
Pages 34

With all the hullabaloo surrounding quality issues in higher education it is easy enough to overlook the point that the process which is under way is actually being mirrored, and in some cases has been preceded, by similar attempts to pin down and operationalise the term in a range of contexts. It is seemingly becoming an institutional ever present, the first item to be confirmed on the agenda in both the public and private sectors. But that is only a part of the story. For while a review of many sectors will reveal a consistency of terminology, the courting of the same managerialist rationale and even pressures for the adoption of the same systems, a closer examination will reveal points of divergence which are helping to shape the trends in particular sectors.