chapter  8
Children abused within the care system
Christina M.Lyon
ByDo current representation procedures offer the child protection and the family support?
Pages 20

The desirability of public agencies being responsive to the views of their service users has resulted in the course of the last decade in the enactment of a number of legislative provisions requiring the establishment of complaints procedures and in the production of a rolling programme of so-called ‘charters’. Legislation that has included requirements with regard to the establishment of representations or complaints procedures includes Section 23 Education Act 1988, Section 50 National Health Service and Community Care Act and Section 26 Children Act 1989. The innumerable charters that have been produced by various public agencies over the last few years since the idea of the Citizen’s Charter was first mooted are now legion. The latest of these is the Charter for Court Users, published in late 1995.