ABSTRACT

This is a book written by those at the sharp end of leisure service contract management. The lessons that can be learned from it are of value to everyone involved in, or studying, all forms of contract management. Readers will be able to benefit from examples of best, and worst, practice. The book will be especially valuable for clients, contractors, and students, directors and consultants.

chapter 1|4 pages

The contract climate

chapter |10 pages

A century of public service

chapter 1|2 pages

summary

chapter 2|2 pages

A first time tender

chapter 2|2 pages

summary

chapter 3|2 pages

Contract planning

chapter 3|1 pages

summary

chapter 4|12 pages

Process and personalities

chapter 5|3 pages

Managing specifications

chapter |1 pages

Sports development in practice

chapter |8 pages

Management specifications

chapter 5|2 pages

summary

chapter 6|2 pages

Business plans

chapter |1 pages

Grundy Park Leisure Centre

chapter |10 pages

Winning ways

chapter 6|1 pages

summary

chapter 7|3 pages

Tender evaluation

chapter |1 pages

Grounds maintenance

chapter 7|1 pages

summary

chapter 8|2 pages

Performance measurement

chapter |1 pages

The London Borough of Newham

chapter |8 pages

An inner city case study

chapter 8|2 pages

summary

chapter 9|2 pages

Customer satisfaction

chapter 9|1 pages

summary

chapter |3 pages

Addendum to Chapter 9

chapter 10|2 pages

Conflict and collapse

chapter |5 pages

Litigation—is it worth it?

chapter |7 pages

Contract collapse

chapter 10|3 pages

summary

chapter 11|3 pages

Divorce

chapter |8 pages

Going bust

chapter |1 pages

Emergency planning

chapter 11|2 pages

summary

chapter 12|2 pages

Picking up the pieces

chapter |3 pages

From weeds to winners

chapter 12|1 pages

summary

chapter 13|4 pages

Profitable management

chapter |7 pages

Catering for profit

chapter 13|2 pages

summary

chapter 4|1 pages

teen Market orientation

chapter 14|1 pages

summary

chapter 15|2 pages

Peace in a partnership

chapter 15|1 pages

summary