chapter  11
40 Pages

Measuring the Returns

WithEarl M. A. Carter

An important question that arises when one sets out to measure the returns of any endeavour is, ‘What is it we want to measure?’ In responding to this question, the chapter will focus on those measurement activities which ought to be the responsibility of any employee who is acting in the role of coach, mentor, preceptor or equivalent. Before doing so, it is important to clarify three key aspects:

1 The use of a coach, mentor, preceptor or equivalent as part of an enterprise training and development plan is about the role to be played within individual and team learning enhancement schemes. A scheme is a plan or a design to enhance both learning and performance as part of job preparation (training) and career development.