ABSTRACT
Information systems planning is one of the critical processes for an organisation. Planning is the process of deciding on the optimal informatics infrastructure for an organisation, and engaging with the transformation of one informatics infrastructure to another (Beynon-Davies 2009). This chapter discusses how organisational semiotics facilitates systems planning by seeing an organisation as an integral information system and by understanding the organisational morphology. Furthermore, it will discuss how the problem articulation method (PAM) can be used assisting in information systems planning, followed by a case study of an ATM system to illustrate the applicability of PAM in planning complex systems.
