chapter  5
13 Pages

Informatics in the business context

The objectives of an infrastructure analysis are to understand the social, organisational, cultural and technical contexts, to understand the business objectives and strategies in the organisation, and to identify business and technical problems and the feasibility of solving those problems. To achieve these objectives, we can apply the semiotic framework for a semiotic diagnosis, followed by the PAM (Kolkman 1993; Liu et al. 2006, 2011).