chapter  13
29 Pages

Information systems to support business in the digital age

There is a clear trend that information systems are becoming critical to organisations in this digital age. Information systems support business at the strategic and operational levels, and transform the business from e-commerce via e-business to e-enterprise. Exploring the emergence of advanced information technology (IT) such as the Internet of Things (IoT; see below) and mobile technology, this chapter will examine how information management using IT can facilitate organisations in transforming their information systems through supply chain management (SCM), value chains and customer relationship management (CRM).