ABSTRACT

The mobile/wireless evolution began with the familiar, but will expand rapidly to new frontiers. Wireless messaging emerged first as an extension of the office environment. Everyone understands e-mail and can translate that concept easily to a mobile, wireless device. But looking further down the road, the real payoff will be mobile, wireless access to and interaction with mission-critical, enterprise-wide applications. So what does this mean for e-government? The answer is twofold. On one hand it means governments will interact with citizens wirelessly. All those people out there with all those wireless devices are 148also citizens of governments. And, on the other hand, more than any other industry, public sector workforces stand to gain the most from wireless advances.