chapter  2
13 Pages

Digitized Government in Worldwide Municipalities between 2003 and 2007

The near universal adoption of information and communication technologies (ICTs) is altering the organization and delivery of public goods and services-most notably expanding the use of the Web and the Internet to advance digitized government. The Internet is also a convenient mechanism through which government can

conduct citizen-participation exercises with the potential to decentralize decision-making and enable the possibility of e-democracy. According to Korac-Kakabadse and Korac-Kakabadse (1999), information and communication technology holds the possibility for direct-democracy on a large scale, allowing for greater government transparency and openness, leading to a better informed citizenry. The new focus on e-democracy can be attributed partly to the lack of performance by the old technologies (Shane, 2002). That is, where early discussions of the technology-democracy relationship highlighted the potential of telecommunications, with an emphasis on cable television

and telephone conferencing (Arterton, 1987, 1988; Becker, 1993; Christopher, 1989), the focus has now shifted significantly to the Internet (Bellamy & Taylor, 1998; Browning, 2002; Gattiker, 2001; Kamarck & Nye, 1999, 2003).