chapter  9
14 Pages

Urban Water Systems—Factors for Successful Change?

WithPong Kok Tian

This paper begins by examining the circumstances surrounding the reform of Chile’s

Santiago Metropolitan Sanitary Works Enterprise (Empresa Metropolitana de Obras

Sanitarias, or EMOS) in 1990, the key characteristics that made the reform a success, and

the performance of EMOS post-reform till 1998. It will also study another urban water

system management success – that in Singapore. By drawing parallels between the two,

the paper attempts to distil out the common conditions/factors that made urban water

reform possible.