chapter  13
24 Pages

Exploring the Relevance and Potential of Mobile Banking for Australian Rural Areas

WithAKSHAT KHATRI, SHERAH KURNIA

Improvements in broadband Internet technology, wireless technologies and mobile handsets have led to a dramatic change and growth in the utilization of mobile technologies for various purposes on a global scale. One major domain of high growth would be mobile commerce (m-commerce), which typically involves online commercial transactions through the use of mobile devices, i.e., smartphones or PDAs (personal digital assistants) over a wireless network (Coursaris and Hassanein 2002; Barnes 2002; Gunsaekaran and Ngai 2003). Unlike traditional e-commerce, consumers can access services via their mobile devices from any location, thereby gaining more fl exible options and personalized services (Varshney 2003). Moreover, current improvements and sophistication in Internet-enabled communication and the rapid development of broadband technology has accompanied the growth of m-commerce services globally.