chapter  11
Normalization and Its Discontents: Organizational Learning from Disaster
BySVEN KETTE, HENDRIK VOLLMER
Pages 18

A considerable number of disasters are caused, or are perceived as having been caused, by organizations. In the wake of organizational failure and disaster, organizations are indicted by the people affected, by regulatory agencies, and by all kinds of political organizations and stakeholders who claim damages, attribute responsibility, and try to establish accountability for now and for later. While processing the claims associated with past disasters, organizations are expected to learn their lessons in order to prevent these disasters from reoccurring in the future.