ABSTRACT
There is now wide recognition that successful events can have very positive economic, social and cultural benefits for a host region. As staff play such an important role in the operationalization of events, for an event to be successful it is essential that there be sufficient numbers of the right staff at the right place and right time in order to deliver a high-quality event experience. The fact that events are short-term in duration and are staged infrequently adds a level of complexity to the recruitment and training of staff that is not prevalent in most other sectors. Staffing for events is a complex management operation in that it often involves both paid and volunteer staff who provide a range of complementary services. Adding to this complexity is the fact that paid staff can be full-time, part-time or casual, and services can also be provided by a wide range of external contractors. This chapter examines the relevance of conventional human resource management strategies
to the field of events, and assesses the staffing needs of events throughout the event life cycle as there are different needs and constraints across the various stages of the ‘pulsating’ event cycle (Hanlon and Jago 2009). As staffing needs and constraints can vary depending on whether the event is single pulse or repeat pulse, both types of events are considered.
