chapter  1
22 Pages

Managing quality, safety and risk


Quality, safety and risk are key components that underpin a health service of the highest rank. The need for successful management of these elements was emphasised in To Err Is Human 1 and An Organisation with a Memory . 2 Concern about safety, quality and risk is rooted in antiquity but the challenge remains as to how to ensure that a modern healthcare system is effi cient, effective and safe. 3 Despite major advancements in clinical care alongside technological innovation, the risk of iatrogenic harm to patients remains considerable.