ABSTRACT
Whether it is in the school or hospital environment, in clients’ homes or within social education centers, in professional meetings or on a one-to-one informal basis, speech-language therapists and audiologists spend most of their working day in relationship with someone. Their primary purpose as clinicians is to enhance communication and to adopt the skill of directing communication at a level appropriate for the listener. However, developing sufficient rapport with clients is a core skill gained through understanding and the fine-tuning of their skills in the processes of active listening, empathy, and nonverbal communication.
